Terms of Service

We may modify the Terms of Service from time to time and are not obligated to notify you. You should revisit these Terms on a regular basis as revised versions will be binding on you. Any such modification will be effective upon our posting of the new Terms. You understand and agree that your continued access to or use of the website and/or services after any posted modification to the Terms indicates your acceptance of the modification.

Service Termination And Suspension

We reserve the right to terminate or suspend any service at any given time for any reason. Any void of the TOS or reason of choice by Galactic Servers may result in instant termination or suspension.

Disk Space

The unmetered disk space/usage we actively advertise as being part of our Minecraft hosting services does have restrictable limits. If your individual Minecraft server instance is using more than 60% of the total disk space, Galactic Servers is permitted to remove unnecessary files from the hard drive with or without notice. Unnecessary file types are determined by the discretion of Galactic Servers management. Disk space assigned for use via our web hosting or Minecraft hosting services are not to be used for unacceptable uses such as personal backups.

Data Transfer

In most cases, if you use our services consistently within the Terms of Service and these paragraphs, you will not need to worry about how much bandwidth your server is using. Galactic Servers will use its 3rd party monitoring software to monitor the amount of bandwidth each service uses. On a shared hosting plan, your bandwidth cannot exceed a total of 10TB per month. You will be charged the appropriate bandwidth overage fees if the limit is exceeded. Galactic Servers does not count bandwidth caused by unfiltered network attacks against you.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Galactic Servers is strictly prohibited. Galactic Servers will h4ly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorized use of accounts or computers by you, whether or not the attacked account or computer belongs to Galactic Servers, will result in action against you. Possible actions include warnings, account suspension or cancellation, as well as civil or criminal legal action, depending on the seriousness of the attack. IMPORTANT NOTE - Galactic Servers has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown here WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined within. You may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by Galactic Servers to be unacceptable use of our services including abuse of server resources. The severity of each abuse type is determined by the Galactic Servers Abuse Department. You will be notified via a support ticket about any abuse complaints originating from your IP address and your service may be suspended. In the event of a severe abuse complaint, you may be subject to an administrative fine or service termination.

99.9% Uptime Guarantee

(1.) COVERAGE - This 99.9% uptime guarantee applies to any customer in good standing with Galactic Servers at the time of a service outage. (2.) SERVICE LEVEL AGREEMENT ("SLA") & SPECIFICATIONS - Galactic Servers endeavors to have the content of your services available for access by any party in the world 99.9% of the time. Network downtime ("unavailability") is defined as 100% packet loss from Galactic Servers to its backbone providers. Downtime is measured past 10 minutes after notification of network failure via Galactic Servers's online ticketing system. If the ticketing system itself is unreachable, the ticket must be started by contacting support via email. Galactic Servers's administrators will determine the end of the downtime by a traceroute to your machine from outside the Galactic Servers network. (3a.) SHARED HOSTING CREDITS - In the event that your service is unavailable for less than 99.9%, Galactic Servers will credit the following month's service fee as follows. Your credit shall be retroactive and measured in 24 hours a day of a calendar month, with the maximum credit not exceeding 50% of the monthly service charge for the affected month. Monthly Uptime Credit: - 95% to 99.5% - your account will be credited 10% of your monthly hosting fee - 90% to 94.9% - your account will be credited 20% of your monthly hosting fee - 89.9% or below - your account will be credited 30% of your monthly hosting fee (3b.) UNMANAGED DEDICATED SERVERS - For unmanaged dedicated server customers, if the uptime is between 98.9% and 99.9% for any particular month, credit shall be retroactive and equivalent to the difference between the guaranteed level of availability of the customer's services during the month and the calculated actual level of availability of the customer's services, multiplied by the actual charges incurred by you for the services during that monthly period. In addition, for unmanaged dedicated servers, you may be entitled to additional credits as calculated below measured 24-hours a day in a calendar month, with the maximum credit not to exceeding 25% of the monthly service charge for the affected month. In order for you to receive a credit on your account, you must request such credit within five (5) days after you experienced the downtime. You must request credit by sending an e-mail message to support@Galactic Servers.com. For security, the body of this message must contain your first and last name, the dates and times of the unavailability of your service, and such other customer identification requested by Galactic Servers. Credits will usually be applied within ten (10) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage. (4.) RESTRICTIONS - Credit shall not be provided to you in the event that you have any outage resulting from: - Scheduled maintenance as posted from time to time at Galactic Servers, - Your behavior or the performance or failure of your equipment, facilities or applications, - Circumstances beyond Galactic Servers's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood..

Refund Policy

We operate a strict no refund policy. One you have paid for a server then that payment is final. This includes if you fail to cancel a recurring payment and it has past the day of payment Once the payment has gone through and the service you have purchased has been activated then no refunds can be given. You can always cancel before your next payment date or stop the recurring payment before the money goes out and no further action will be required. If you no longer need a services or which to change then we offer a credit refund policy. This allows users to switch at any time to another plan with their remaining credit and apply it the new service. However on dedicated servers there can be a 0-7 business working delay as we operate on a demand to supply ratio. Please not we cannot provide refunds on Dedicated servers due to the large amount of expenditure required to run the systems. Once the payment has been sent it would be processed through our systems and your hardware will be ordered within 7 working days. Due to the set up delay your billing cycle will not start until the hardware is running. To avoid any confusion we do not offer under any exception, refunds on dedicated servers.

Privacy Policy

The Information We Collect

This notice applies to all information collected on the Galactic Servers website, or submitted to Galactic Servers at any time through any of our services on the website.

Personally Identifiable Information

When visiting Galactic Servers's website and signing up for or using a Galactic Servers powered service such as registering for a domain, ordering a service, or reporting abuse, you may choose to supply Galactic Servers with information that identifies you personally. This information may include your name and contact information, as well as other demographic or commerce related information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you close your browser or your session has timed out.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violate our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically.

The Way We Use Information

We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us. We do not share this information with outside parties without your permission.

Communications From The Site

When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to Galactic Servers you indicate your preference that you would like to be contacted to receive information and updates about our services by logging in to your Galactic Servers account. You will receive a confirmation email from us when placing an order on our site and paying through one of our trusted 3rd parties such as PayPal. They only share back information with us about the transaction such as your name, item ordered, email address, etc.

Information Sharing and Disclosure

We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We use non-identifying and aggregate information to better design our website and services, and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women use a certain service, but we would not disclose anything that could be used to identify those individuals. We do not link aggregate user data with personally identifiable information.

Personally identifiable information

Galactic Servers does not share, sell, rent, or trade PII with third parties for their promotional purposes except with your consent as described in this privacy policy. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your password-protected account and selecting to update your Profile or Personal Info. We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Specific Terms and Conditions

Galactic Servers considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user's private communications, except as required by law, to comply with legal process, if necessary to enforce the Terms of Service, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Galactic Servers. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that Galactic Servers does not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send an email to us at support@Galactic Servers.com.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by Galactic Servers. Please be aware that we, Galactic Servers, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by Galactic Servers.

Changes in this Privacy Statement

If we decide to change this privacy policy, we reserve the right to do so at any time with or without notice. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Disclaimer

Regards to logos

Galactic Servers does not make claims of representation, is not affiliated with, endorsed, or in any way associated with Intel, AMD, Samsung or any other entity, for which Galactic Servers may mention or make display of such trademarked names and or logos throughout its Service. The Trademarks utilized by Galactic Servers are not owned by Galactic Servers and they may or may not endorse our website. Galactic Servers is not affiliated with, endorsed by, or in any way associated with any trademarked logos or mentions to this website. Trade Marked logos and use of brand names are hereby acceptable as the fair use parameters have been met. There is no endorsement, association or relations to any trademarked companies used on this website unless otherwise stated.

We reserve the right to update this information at any time with or without your prior knowledge.